Next steps
Your referral will be assessed by a Lead Wellbeing Adviser who will decide what wellbeing support is required and who is best placed to provide support to you.
By submitting the form, you are consenting to the information being shared with relevant staff who can provide the support. As part of this, we share with the School Student Adviser/Supervisor that we have received a referral and what our next steps will be. Depending on what you have shared, we may also need to share information with other support services external to the University.
The possible decisions are to:
- Signpost to a relevant internal or external support unit.
- Pass the referral to the student's first point of contact at the School/Deanery.
- If a student is in University-managed accommodation, pass the referral to the Residence Life Team or provide joint support.
- Allocate the referral to a Wellbeing Adviser to offer short-term wellbeing support.
Allocation to a Wellbeing Adviser
Once you have been allocated a Wellbeing Adviser, you will be contacted and a meeting will be set up so that you can discuss the issues you might be having.
This meeting can be in-person, online or over the phone, depending on what is more suitable for you.
The Wellbeing Adviser will carry out a detailed assessment and will develop an action plan for your wellbeing support. They will share the plan with you which will allow for you being further supported at the School/Deanery or by other internal or external support resources.
During the wellbeing support provision, your allocated Student Adviser, and other Student Support Staff will be kept informed about the case, actions and resolutions.
Signposting to additional support
Based on your conversation with the Wellbeing Adviser, and if required, you may discuss additional services at the University, such as our Student Counselling Service or the Disability and Learning Support Service, Institute for Academic Development or the Chaplaincy.
PGR Students
Our service is designed to help link you with the range of wellbeing, academic and pastoral support both in the University and externally.
As part of that model of support, we let your school know that we have a referral for you. This is to allow us to pull together the information needed to ensure you are safe and we are providing and connecting you with the appropriate help.
For many PGR students, the academic supervisor will be best placed to provide and coordinate support from your school and is our normal point of contact.
However, in some circumstances as a PGR student you may not want your supervisor informed and we can work with you to agree the best alternative within your school to offer the academic support and guidance you might need.
Our Wellbeing Advisor can explore who best to connect with in your school on your first meeting.
If you are not a member of the University community
We will make contact with the student and let them know this has been done and then assess the situation accordingly. We may not be able to share further information with you depending on the student's wishes, but will ask them to contact the person making the referral.